Frequently Asked Questions
How long will my order take?
Since each toy box is made to order, please allow 7-10 days for production plus extra if delivery is required. We’ll keep you updated at every step and let you know as soon as your order is on its way. Let us know if you are working towards a specific date and we will do our best!
How do I clean my toy box?
Our toy boxes are easy to look after. Just wipe with a soft, damp cloth whenever needed. Foam can be removed from the cushion covers for easy cleaning - we recommend spot cleaning to ensure the covers do not loose their shape.
What size are the toy boxes?
Our toy boxes measure 81 × 40 × 46.5 cm, with 35mm foam cushioning, offering plenty of room for toys, books, and special treasures. They’re designed to be both practical and stylish, fitting beautifully into bedrooms, playrooms, or living spaces.
What are your toy boxes made from?
Each of our toy boxes are made from strong, durable MDF board and finished with SGS-certified, non-toxic rated paint, safe for little ones. The cushion foam is Flexible Polyurethane Foam. All name plates are laser cut using high quality 2mm acrylic.
Fabric can differ box to box depending on design. Most of our fabrics are 100% cotton, however if this is something that is important to you, send us a message and we will let you know based on your specific fabric choice.
Can I personalise my toy box?
Yes! Every box can be customised with your child’s name, and you can choose your preferred colour and font. We’ll confirm all your details before we start, so your toy box turns out exactly how you imagined it.
As our toy boxes are made to order and personalised, we do not accept returns or exchanges for change of mind, incorrect name spelling provided by the customer, or preference changes.
This does not affect your rights under Australian Consumer Law. If your item arrives faulty, damaged, or not as described, please contact us within 7 days of receiving the toy box with photos so we can resolve the issue.
Are your toy boxes safe for children?
Absolutely. Each box includes:
- Air gap handles for easy moving
- Soft-closing safety hinges to protect little fingers
- Smooth edges and rounded corners for extra peace of mind
Do you deliver across Australia? Or can I pick up?
Yes, we do! We ship Australia-wide, and shipping costs are automatically calculated at checkout based on your location.
If you’re local to Wynnum, Queensland, we would love to meet you! Pickup is available — just select that option at checkout and we’ll arrange a time that suits.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Google Shop Pay for your convenience.
Warranty / Product Guarantee
We offer a 12 month workmanship warranty from the date of delivery. This covers defects in materials or construction under normal household use.
This warranty does not cover:
- General wear and tear.
- Damage caused by misuse or impact.
- Damage caused by exposure to moisture or outdoor use.
Safety & use disclaimer
Safety notice
This product is designed for toy storage only and is not intended as a seat, climbing structure, or play equipment.
Adult supervision is recommended at all times. Suitable for indoor use only.